Wednesday, 30 September 2026 NSE & BSE filings, as they land
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Product Launched

Coforge Launches CXNova AI Platform to Orchestrate Autonomous Customer Journeys

Coforge Limited has introduced CXNova, a specialized AI-native platform designed to orchestrate autonomous customer journeys across digital and physical touchpoints. The multi-agent architecture aims to bridge the gap between strategic AI investments and operational execution for enterprises in sectors like BFSI and travel.

Coforge Launches CXNova AI Platform to Orchestrate Autonomous Customer Journeys
Coforge · Software & Services · Representative image
Key numbers
Net Profit Growth (Annual) 91.57%Year-on-Year
Market Cap ₹76,291.25 CrSoftware Services
Revenue TTM ₹18,151.9 CrOperating Revenue
P/E TTM 43.42Sector PE 21.38

Key highlights

  • CXNova features a multi-agent architecture including specialized content, context, and canvas agents
  • Platform utilizes domain-specific ontologies and enterprise knowledge graphs for business context
  • Targeted at large-scale deployment in travel, airlines, banking, insurance, and healthcare
  • Includes a centralized Experience Operations control plane to coordinate autonomous agents
  • Coforge reported a 91.57 percent annual growth in net profit reaching 1,555.7 crore

The Product — What It Is

CXNova is an AI-native customer experience orchestration platform built on a multi-agent architecture. At its core, the platform employs domain-specific ontologies and enterprise knowledge graphs to connect customer, product, and operational intelligence. The system utilizes three specialized agent types: content agents for dynamic generation and brand compliance, context agents for interpreting intent and real-time behavior, and canvas agents for assembling experiences across web, mobile, and conversational channels.

This unified execution layer allows organizations to move away from disconnected AI tools and toward a integrated system that adapts to customer interactions in real time.

Commercial Opportunity and Strategic Fit

  • Addresses the operational gap for enterprises that have invested in AI but struggle to scale autonomous journeys
  • Positions Coforge as an AI-native engineering services leader rather than a traditional IT vendor
  • Targets high-volume engagement sectors including travel, banking, and healthcare where real-time personalization is critical
  • Leverages hyperspecialized industry expertise and hybrid pod-based delivery units for rapid enterprise adoption
  • Integrates with existing enterprise ecosystems to provide a governed orchestration layer for digital transformation

Financial Context

Coforge maintains a robust financial profile with TTM operating revenue of 18,151.9 crore and an annual revenue growth of 34.88 percent. The company's net profit surged 91.57 percent on an annual basis, supported by an operating profit margin of 19.14 percent in the latest quarter. While the stock has seen a month-on-month decline of 14.52 percent, its one-year return remains positive at 11.93 percent.

The company's valuation reflects a P/E ratio of 43.42, which is positioned higher than the industry P/E of 19.63, indicating market expectations for continued high-growth performance in its AI-led service lines.

Management Perspective

At Coforge, we believe the next phase of digital transformation is not about adding more AI features. It’s about orchestrating experiences that can act in the moment.

— Kapil Tyagi, Senior Vice President and Head of Experience, Coforge

“CXNova brings together five integrated capability areas to power an autonomous, experience-led enterprise with governed decision-making, continuous learning, and scalable experiences that become more intelligent with every interaction.”

— Kapil Tyagi, Senior Vice President and Head of Experience
Coforge · financial snapshot
Share price₹1722
Market capitalisation₹76,291.25 Cr
Revenue (annual)₹16,402.70 Cr
Net profit (annual)₹1,555.70 Cr
P/E (TTM)43.42×Sector 21.38×
Promoter holding0%0.00% QoQ
FII holding24.31%Current quarter

Reference market data from a third-party provider, as of the story. Not a valuation or a recommendation.

Source verified

Exchange filing by Coforge Limited announcing the launch of CXNova, an AI-native customer experience orchestration platform. Market figures from a third-party data provider.

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